Configuring port speed and duplex

Sometimes customers may experience abnormal slow throughput result or packet dropped, which usually turns out to be caused by auto-negotiation issues and having duplex mismatch. By default, Peplink devices use auto-negotiation to speak with other Ethernet devices such as T1 router, DSL modem, switch or firewall. It is possible that some devices do not perform […]

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Reset the admin password

Starting from firmware 5.4, Balance 305, 380 or above support admin password reset via the LCD panel. Admin password can be reset under Maintenance > Reset Admin Password on the LCD panel. Once confirmed, admin password is reset to the default value: admin and we can then login to the unit and change it to […]

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Enable Remote Assistance

When you create a support ticket with the Support Team, you might be asked to enable the Remote Assistance service in order for us to better diagnose the problem. To do so, please follow the following instructions: Enable for Peplink Balance, MAX, FusionHub, and Surf SOHO Devices using Firmware 6.0 or above Login your Web […]

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Obtaining a Diagnostic Report

Go through the following steps to obtain a Diagnostic Report from a Pepwave AP device: Connect to the Web Admin Interface with a web browser. Go to Command > Misc. Click the Proceed button under the Download Diagnostic Report field. A prompt will appear for saving the file containing the Diagnostic Report to your computer.

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